Since I walked into the store, I was treated very well. I came in pretty late when they were about to close and, Brian, the gentleman who helped me while I was there, was very knowledgeable about the different spas. He was very accommodating and didn't make feel like he was in a hurry while I was looking through their selection of spas. He didn't try to sell me something I didn't need. In fact, he knew the kind of budget I had to work with and showed me the spas that were within my budget first. I decided to go with a higher quality spa, just the right size for me, with just the right amount of bells and whistles. The delivery went okay. Since I purchased a floor model, the spa was delivered without the box so I was a bit nervous that there was nothing protecting the spa from being loaded onto the wheeled platform they used to put the spa in the backyard. The gentlemen were careful enough. The only thing is that there was a checklist dropped off with the paperwork that came with the spa they forgot to review with me and sign before they left. The spa training was great. Raul even let me take a video so I could refer to it later. He was very accommodating in terms of my time constraints...very appreciated. Overall, I had a great experience and would definitely recommend this company for your spa needs. Thank you All Florida Pool & Spa for making this novice's experience great.