Recently purchased a spa fro. Brian. I got a fair deal . Delivery and set up were flawless. My spa had a pump issue within 1 week and Brian responded immediately. He got a replacement part and a technician ,Yoel, promptly and the problem solved without delay A+ service!!! Highly recommend . Old school neighborhood business!

Brian was very informative and helped us make the perfect decision on our home spa would recommend in a heartbeat!

This is our ONLY 'go-to' place for pool supplies and help. The staff is VERY knowledgeable. I just returned an item that I purchased while trouble shooting a problem I had with my vacuum and the staff was very kind and helpful with the return. They helped me get to a positive solution and we are very pleased. "IF" we could not fix it we would not hesitate to use their trained technicians. A returning and grateful customer.

If you're in Miami and you need proper pool or Spa service done these guys are absolutely awesome I am in the business myself and they are always helpful and pay attention to my requests and get me information as quickly as possible if you have a Sundance Spa or a pool in North Miami and need repair you can't do better

We were about to purchase a spa at another store.However, we found All Florida Pool and Spa Center and decided to give it a try prior to our purchase. Brian, the sales rep who helped us was awesome. He answered to every question that we had and made sure that we were satisfied. The delivery, installation and training was done in a timely manner. I would highly recommend to anybody who is in the market for a Jacuzzi to make the purchase from All Florida Pool & Spa Center. They have excellent customer service.

This is my second hot tub purchase from All Florida Pool & Spa. My first was a Sundance 18 years ago - since then All Florida Pool & Spa has expanded and now carries the two top spas, Sundance and Bullfrog - it's like "The Collection" for hot tubs. Over the nearly two decades of owning the Sundance, I received excellent service from All Florida Pool & Spa - so returning was an easy choice. I still shopped around, but in the end, I knew staying with a company who served me well and stood behind their products was the smart move. I can honestly recommend All Florida Pool & Spa, they have a great selection of hot tubs and in addition to David and Frank, an honest and knowledgeable staff.

The sales and device staff are always on their game. Great place and excellent knowledge.

Dear Mr. Cohen:

I wanted to take a few minutes of your time to express my gratitude to your professionals for outstanding work!

Kathy Smalley, Honatann Bocanegra, Ruben Espinosa, Bill Parish, and Tania have been wonderful to work with and provides great value over the many years All Florida Pool has serviced both of my residences.

Kathy and Honatann have consistently been extremely pleasant to work with. They are always client focused to our needs with positive solutions, on- time, and very responsive to maintaining the highest quality water calibration and cleanliness.

Bill and Ruben, have also been of great value with their understanding and experience with the many needs of returning my pool’s apparatus, plumbing, heaters, motors, etc, to their working space constraints and even “better” that Bradford Pools original state, looks, and performance. They both demonstrate urgency, and intuitive research if needed to ultimately provide great client solutions that are not seen in today’s workforce.

It is not often that owners receive “Good News” about your professional’s work and products. You probably hear the majority of time about issues.

However, Kathy, Hoatann, Bill, Ruben, and Tania have been extremely important and valuable to our pools cleanliness and life span, so we felt you should hear from a “Very Satisfied Client!”

Please pass along our appreciation from Norma, Moises, Miriam, and myself.

Thank you and your All Florida Pool Team for being Best-In-Class!

Very kind regards,

Jim

I had my pool repaired and resurfaced as well as new decking laid down by All Florida Pool and I just wanted to thank them for a great experience and job well done from beginning to end. From the beginning with Steven in sales who exemplified customer service excellence to the owner and project supervisor Joel. Not to mention all the guys in between who were spot on. There were a couple of hiccups along the way but they were always taken care of promptly and the follow up was first class. Joel called me 2 months later just to check on our satisfaction level and I was happy to report that we are extremely happy with how it all turned out!!

Brian was the best most amazing salesperson we encountered in our spa search endeavor. Even though we paid just a little bit more for the spa it was well worth it his customer service experience follow-up skills and humbleness really make this place worth visiting and purchasing from of course.

We are super happy with our spa. It was delivered by very professional hard-working men that were able to get it in our backyard without a scratch. Our family is extremely grateful for Brian and his dedication. I strongly recommend you go to all Florida pool and spa . To get the best, go to Brian!!!

Forever grateful the Leon family.

My pool is surrounded by oak trees which shed pretty much all year long. Before I hired All Florida Pools my pool was NEVER, EVER clean. NOT EVEN ON CLEANING DAY.

I have been their client for three years and the service is impeccable, Just recently, my regular technician changed jobs and the quality of the service was not the same.

All it took was one call to the service manager, Omar. Within one business day the technician came back and the problem was solved.

My pool is pristine again.

I highly recommend them.

Enjoying my Sundance Aspen hot tub. These guys are the real deal. Thanks

Good morning, I would like to highlight and thank the excellent attention received. Buy a Dolphin S200 a few months ago and I brought it to my country (Argentina) where the electricity is 220 and not 110. Question that, after two or three months of use, the device exploded. I did get to the store through a friend and they very professionally have me repaired and resent. His treatment and attention was excellent, especially that of Mani, who even gave me his mobile number so that we could talk through Whatsapp on the subject. Without doubt, I recommend this store !!! Thank you so much for everything!

I had a pool resurfacing and retiling done with Neal of All Florida Pool. Work was fantastic. Neal was on-top of the project and made sure it was done perfectly. Highly recommend

When you need the best and prompt service this is by far the best company to work with, hands down. In particular Manny went above and beyond what is expected from employees. After store hours he researched and responded with the parts we needed within 24 hours and had them DELIVERED in the same time frame. No other company got back to us but him. Manny kept us informed every step of the way. The best of the best this is where you go. Ask for Manny and you wont be disappointed.

Great company, and a great friendly staff. I purchased my spa from Brian, he is a great guy who has great customer service. A+ company.

I will miss your great service-Lionel was the best guy!

All I'm gonna say is scott is amazing. He seems to finally be the one who got my pool going in the right direction. David is also wonderful and any concerns or questions he happily answers and will make sure to find solutions. Also Kash is wonderful and if you need any pool leak fixed this is the man.

My husband, daughter and I had a wonderful experience with All Florida Pool and Spa. From my first phone call, to the follow up after our spa was delivered and everything in between, FABULOUS!

Brian was very knowledgeable on all the spas and was quite patient with us while we decided on the right one for us. In addition, his communication was terrific as he followed up on every step of the process. The delivery guys were professional, knowledgeable, and creative on delivery. Raul, the Technician came out to give us a lesson on the spa and how to keep it running at optimal, safe level. Overall, a painless, interesting, and wonderful experience.

From the start I called and Brian, at All Florida Pool & Spa was spectacular. I informed him on what I was looking for, at that time I was still not sure which to select. After all was decided, we chose the Hanover 7 series. Very happy on my selection and with Brian's help all was done with ease.

Today, I enjoy this amazing spa with my family and friends.

Wouldn't go anywhere else!!

Thank you Brian..

This is my third Sundance Optima (880 Series) hot tub. I have purchased all three hot tubs from All Florida Pool and Spa Center. Brian at All Florida Pool and Spa Center is a great person to deal with; no pressure at all and easy going. Brian treated my wife and I very well; highly recommended.

I received my custom order within 30 days. The delivery crew arrived on time, which was impressive considering I'd only made the appointment a few days prior.

I will return to All Florida Pool and Spa Center for my next hot tub.

Since I walked into the store, I was treated very well. I came in pretty late when they were about to close and, Brian, the gentleman who helped me while I was there, was very knowledgeable about the different spas. He was very accommodating and didn't make feel like he was in a hurry while I was looking through their selection of spas. He didn't try to sell me something I didn't need. In fact, he knew the kind of budget I had to work with and showed me the spas that were within my budget first. I decided to go with a higher quality spa, just the right size for me, with just the right amount of bells and whistles. The delivery went okay. Since I purchased a floor model, the spa was delivered without the box so I was a bit nervous that there was nothing protecting the spa from being loaded onto the wheeled platform they used to put the spa in the backyard. The gentlemen were careful enough. The only thing is that there was a checklist dropped off with the paperwork that came with the spa they forgot to review with me and sign before they left. The spa training was great. Raul even let me take a video so I could refer to it later. He was very accommodating in terms of my time constraints...very appreciated. Overall, I had a great experience and would definitely recommend this company for your spa needs. Thank you All Florida Pool & Spa for making this novice's experience great.

"One of the best customer services I ever experienced! Awesome people and very helpful"

"They have everything i need at good prices"

"Very helpful. Trying to purchase an existing home with a pool. Great advice and service. Nice people."

"Great experience, knowledgeable staff. Our pool came out great. Thanks!"

I just had to compliment Spartacus on the amazing job he did for me. I think he should get a raise :)

I am extremely happy with all of the AFP staff (Harold Garcia, Kathy Smalley and my RT Harold Campbell). I am also pleased with the ladies in the office who have assisted me a few times. Everyone is so wonderful and I want AFP to know I am very happy with service and everyone.

“They were professional and helped me every step of the way. I had a new spa installed and running about 2 weeks faster than expected. My problems were fixed quickly and at no cost to me. I already recommended them to a friend who will purchase a new spa as well. Thanks”.

“Dezilme Jean (RT #17) DOES AMAZING JOB!”

I am really happy now that Ramon is providing excellent services...I would love for Ramon to be my permanent RT.

Miguel (Route #2) does great job on my pool and it is always immaculate.

Good service!

Excellent customer service skills by a highly qualified technician for the repair of my spa. Great experience across the board.

We love the spa that we bought from you!

Services provided by Raul were great!

I ordered a new spa from these guys and had a good experience. The staff are really well informed and quite friendly. I had a bit of an issue with the installation but eventually everything worked out in the end.

Great service, excellent maintenance of pool by Ariel.

Lionel, I just wanted to send this note to say how great the service is at my building. My unit sits right at the pool so I have a clear view. Every Tuesday I am home I notice the pool person doing a great job skills wise and also customer service wise. He also educates the residents in caring of the pool in between visits and pool safety. In a time where good customer service and getting what you pay for is a lost art, it's refreshing to see it's still out there.

Eddie, thank you for your visit and the delivery of the filters. Your walk thru and suggestions really made sense – I am glad you are our go to guy! All Florida should be proud to have someone with your one to one deep care and thought to come around on a day off, no less to show how much you actually care about us as your customer. I really appreciated all the effort you are putting into out account. Thank you again.

Very happy with Walter's cleaning. He did an excellent job on my pool and I want to make sure that All Florida Pool & Spa Center knows how happy I am that my pool is now green and looks great!

Just wanted to give special commendation for Barbara in repairs, who was able to give special attention to an urgent situation for me. I understand I owe thanks to Jason, too. Grateful to your staff.

Marrisa Gardner is awesome!! My Jacuzzi didn’t work as I explained. She made an appointment and sent someone to the house as planned. Jacuzzi is now working, thank you Marrisa for working so diligently with me and getting my Jacuzzi issue resolved. I will definitely recommend All Florida pool to anyone who has pool or Jacuzzi problems, and ask them to speak with Marrisa who is so charming and helpful and has great customer service skills.

Marisa G. gave great Customer service, was very attentive, would follow-up to see if we were satisfied with the job AFP onsite pool technician performed. I would definitely recommend All Florida Pool to anyone needing pool or Jacuzzi work completed, and ask them to speak to Marisa Gardiner. Thank you, Marisa, I’m so happy with my Jacuzzi.

Marisa patiently answered all my billing questions and was very pleasant to talk to. Very positive experience with All Florida Pools.

Just a note of thanks for great work done by Lionel from All Florida Pools.....He vacuumed the pool and it looks 100% now. Please be aware that Lionel is a great asset to your company.

Scott Eure, is an invaluable team member for All Florida Pool. He is the epitome of customer service, Extremely knowledgeable and always willing to go the extra mile to ensure everything is functioning. Always answers his phone, remains calm and offers a solution. Words are not enough to express our gratitude. Scott is truly excellent!!!

I am happy to write great things about your GREAT service! I was so tired and fed up with trying to get my pool just right......each and every summer.....what a bummer that is. It's far easier to get your personalized service. I can't thank you enough!!! All the best, :-))

We have been doing business for over 20 years. In the 35 years of my career I have never come across a manager or a controller like Maritza. Whatever situation we ever had she handled very professional and in a timely matter.

Hands down the best pool service company around. Proactive approach, stellar service!

Had someone named Stew come and clean our pool last week for the first time...excellent in communicating with us while we were considering stopping service and actually talked to us about the benefits of purchasing a hot tub! Wanted to leave feedback.

After I moved down from New Jersey, I wanted to replace the Sundance Spa that I had up north. I contacted All Florida Pool & Spa and I worked with them on the purchase of a new Sundance Optima spa. I was having a patio and a screen enclosure built at the time and the owner worked with me to coordinate the delivery and installation on a very tight timeline. I have nothing negative to say about these people, they have been the best company that I have worked with since I moved to Florida. I would HIGHLY recommend them to anyone that is looking for a quality product and GREAT customer service. FIVE STARS IS NOT ENOUGH!

We just wanted to reach out and let you know that we're very happy with the service that Ariel has been providing for our pool. He's always very nice, answers any questions we have, and does great work

Lionel is the only one we will let work on our pool, due that he is truly the best at his job and an honest good person. The amount of time and attention to detail he employs on servicing our pool twice a week is without a doubt the best service we received. We highly recommend asking for Lionel and we hope this helps others be as happy as we are with our pool. Sincerely, Brett

I WANT TO THANK YOU FOR YOUR EXCELLENT SERVICE PROVIDED TO MY POOL IN WEEKLY MAINTENANCE. YOUR STAFF OVER THE PHONE, THE TECHNICIANS AND SERVICE PERSONNEL ARE ALWAYS VERY KIND AND PROFESSIONAL.

We want to say we are very happy with our new pool and patio re-model. Everything worked out fine. Love the new colors and enjoying everyday. Good job! Thanks again

The service tech does a wonderful job -the pool sparkles! It’s very inviting to swim in!

THE POOL TECH IS DOING A FANTASTIC JOB AND THE POOL LOOKS EXCELLENT. I ALSO WANTED TO COMMEND YOUR COMPANY BECAUSE YOU HAVE AWESOME CUSTOMER SERVICE, AND ALL THE GIRLS ARE SO WELL INFORMED. THANK YOU AND KEEP UP THE GOOD WORK.

I just wanted to let your company know that we at the Manatee Condo are very happy with the great service you have provided for our building and would like to thank you very much for all the hard work. Mr. Cohen and the techs that handle this account are top-notch employees, hard working responsible people. Thank you!

Wanted to let you know what a wonderful job your mechanic did! He was polite & knowledgeable: I would definitely recommend your company to everyone

YOUR CUSTOMER SERVICE REP IS A DOLL! SHE SHOWED GREAT COURTESY AND FOLLOWUP ON OUR HEATER LEAK REPAIR. I WAS ALSO ASTONISHED AT THE MECHANIC ARRIVING AT OUR PROPERTY IN LESS THAN 20 MINUTES- YOU ARE THE BEST!!!

Dear David, I have had your service in the past, then sold my home and built a home in Vegas and moved away. I recently bought a home back here again in Belle Meade, and have been cleaning the pool myself. I had an unexpected problem, and the service supervisor came by to help figure out what to do. She was just wonderful, and I appreciated her time, accessibility, and advice. She sent one of your pool technicians, over to clean my pool. I am writing to tell you, that I have never met such a conscientious, pleasant service tech. He is so unbelievably nice, so proficient, and takes such pride in his work. I have owned many houses with pools from East Hampton, to Miami, to Vegas, and have had service in so many places, but I have never had a tech take care of the pool like him! The interesting thing is that I hired him only for a one time clean-up, but was so impressed at his treating my pool as if it was his own, that I signed a contract today for him to do weekly service. He is a credit to your company. Thank you!

l’M ECSTATIC WITH THE SERVICE WE HAVE BEEN DOING ON THE POOL AND CAN'T TELL YOU ENOUGH HOW THANKFUL I AM FOR WHAT YOU HAVE DONE TO THE POOL.

I bought a new spa: It's so rare to find such excellent customer service anywhere in today's world! They are a treasure! Someone should bottle those smiles in their voices!

“I am writing to express my sincere appreciation for the hard work that the route service man and supervisor have given me with respect to my pool. As you probably know, we had several months of continuing cloudy water in my pool. They both personally took this as a challenge and would not rest until the problem was solved. These two individuals are a tremendous asset to your business. They are always very professional and pleasant. I know from experience good concerned employees are always difficult to find. You have a couple of winners here!

It’s been a pleasure coming back to All Florida Pool. The tech is the best I ever had. He is very nice and has been doing a wonderful job towards her pool. I want the owners and supervisor to know how brilliant he is, and how happy I am to return to All Florida Pool & Spa: you KEEP YOUR PROMISE!

This is the best/most helpful store ever! Even my husband likes to shop here. You guys rock! Be well, be happy, and thank you for all your help!

Your pool tech is doing an outstanding job. The Health Department Pool inspector did the annual inspection and he found everything in good condition. Our tenants and new prospects are amazed as to the cleanliness of our pool. We hope you will keep sending him to take care of our pool in the future.

It is noteworthy that my husband has used our new hot tub almost every night since we got it over a month ago. Within a day or two, his back pain was gone. We believe that stress played a part in the pain he was experiencing. The hot tub has so many benefits, it would be difficult to list them all. But, we know from our personal experience that it helps to detoxify your body and helps you to relax like nothing else we know of. Our Sundance spa has truly been a blessing for us. And we will never forget our wonderful experience with your business. We intend for this to be the beginning of a long relationship with your company. We won’t take our business anywhere else. Thank You So Much!

Your repair men worked very hard to get my spa up and running again. They did an excellent job. I am very happy and I appreciate the effort. It’s refreshing to see the Owner of the business take the interest you did in my problem. You don’t see that anymore. I thought those days were long gone.

We are 100% behind All Fl. Pools & Spas! Not only have they serviced our pool for years, but also their total renovation project was above and beyond excellence

I would like to thank the employees and All Florida Pools for the hot tub: it’s wonderful and is helping my back and hip already! Thank you for being professionals!

I had my pool Diamond Brited by All Florida Pool & Spa Center-everything worked out as planned. My Pool came out great! The team from this company is top notch!

David: Thanks for the quick response. I am a 15-year customer of yours, purchasing all of my pool supplies at your store. After numerous (unhappy) interactions I had with another large pool company, I was happy to have you work on my pool. Credit your store personnel in recommending I work with you! Your technician was on time, helpful, polite and a great representative of your firm. I appreciate his professionalism and his quality work. Thanks for the follow up!

We are very happy with our Tahoe Blue Diamond Brite newly refinished pool. You did an amazing job and you finished in the one week that you had promised us. Your crew was very efficient and professional. The Stone deck that your company did for us last year stills looks beautiful. Love the easy maintenance. We have come to expect nothing but the best from All Florida Pools and Spas and you have never let us down. Thank you for your wonderful work!”

We purchased a Hot Tub from your company and are so happy with it and we have been amazed by the customer service we have received….we look forward to being lifetime customers because of them and the company they represent.

I work for a hotel in Miami that has exacting standards to be maintained on behalf of our guests. We only trust all Florida pool for these services because of their longstanding track record of responsibility, efficiency, on-time service and fair pricing whenever they have been called to do pool maintenance and renovation services. Highly recommended.

I’m the first to admit that my pool had seen better days before All Florida Pool showed up. They took my outdated eyesore and left me with a beautifully renovated focal point for our summer parties. Thank you guys!

We are very happy with our Tahoe Blue Diamond Brite newly refinished pool. You did an amazing job and finished on schedule, which was really appreciated. Your crew was very efficient and professional. The stone deck that your company did for us last year stills looks beautiful and we could not be happier about our latest improvements. Thank you for your wonderful work!

I’m amazed with the quality of customer service that I received from AFP. From the easy maintenance appointments, to the renovations and repairs we had done recently, AFP exceeded our expectations each time.

The swim spa that I purchased from All Florida Pool has been my favorite luxury edition to my home. Thanks for giving me a reason to look forward to my morning exercise routine!

I bought my hot tub from Frank Carmona at All Florida and he could not have been more helpful in a difficult situation. I had delivery problems, and he went an extra many many MILES to help me get my problem solved in the best way possible! I highly recommend using this reliable company if you plan to buy a hot tub.

All Florida Pool and Spa just completed a renovations of my pool. I cannot imagine a better experience. Joel Cohen was the manager of the project and he could not have done a finer job. He kept me updated every step of the process. Very often his emails to me would be written at 5 am in the morning. If I had any questions about the project, if he didn’t pick up his phone straight away, he would return my call in just a few minutes. Such an intelligent and thoughtful man!
As for the workers, I felt very comfortable with them working in such close proximity to my living space! They did their work, were pleasant and did a fine job. In the end, I received a customer service call the company. They wanted to know whether or not I was satisfied. This is obviously a company that cares about a job well done. Which is what they did in every respect!

My pool was experiencing a leak in the skimmer area. I called David and he immediately had someone reach out to me in less than 24 hours. His team provided outstanding service and remediated our problem without any hassle. I highly recommend David’s company and especially value his expertise. I will continue relying on his service to address the needs of my pool. Great team and superb service.

I recently moved into new house with a pool and been taking care of it myself but recently I noticed something was wrong with the filter that was a bit beyond what I could fix. I called All Florida Pool & Spa and they were great. Called them on Saturday, technician called me Monday morning and he showed up 30mins later and quickly fixed the problem. Very happy to have a company that sends out a technician without trying to have me sign a contract for maintenance.
A small shout out to Yuly, in the office, who was a great help and very efficient. Thumbs up!

You want your pool clean Lionel is your guy. Its been a fee years now and all we got to say Thank You Lionel for keeping our pool pristine and always responding so fast to our needs.

Spartacus is the guy who cleans my pool….he takes great pride and making it sparkle and when I have a question or issue he is eager to help me understand the solution! Friendly dude and is real helpful recommending options to fix problems at the lowest cost 🙂 Good job!

We are really happy with All Florida Pool and Spa. We had visited a few other local spa dealers and did not receive the same excellent service. When we visited, Frank (GM) was the first person who really listened to what we wanted in a spa. He answered our questions knowledgeably and allowed us to make our decision without any hassle or pressure. We asked to ‘wet test’ the spa, the team was very cooperative and helpful. Once we decided on the Sundance Aspen from All Florida Pool and Spartf, the paperwork was seamless. We called several times to see when our spa would be delivered and each time Yuly knew where our spa was and when it would arrive. The delivery was as expected and Yuly contacted us promptly to make sure we did not have any issues or problems. We would highly recommend All Florida Pool and Spa

Lionel, our pool guy from AFP is great. A real asset to the company!

My pool was experiencing a leak in the skimmer area. I called David and he immediately had someone reach out to me in less than 24 hours. His team provided outstanding service and remediated our problem without any hassle. I highly recommend David’s company and especially value his expertise. I will continue relying on his service to address the needs of my pool. Great team and superb service.

After I moved down from New Jersey, I wanted to replace the Sundance Spa that I had up north. I contacted All Florida Pool & Spa and I worked with them on the purchase of a new Sundance Optima spa. I was having a patio and a screen enclosure built at the time and the owner worked with me to coordinate the delivery and installation on a very tight timeline. I have nothing negative to say about these people, they have been the best company that I have worked with since I moved to Florida. I would HIGHLY recommend them to anyone that is looking for a quality product and GREAT customer service. FIVE STARS IS NOT ENOUGH!